Frequently Asked Questions

Yes, you can cancel an order shipping within the USA within 24 hour of the order being placed by emailing us at service@tapatashop.com.  We're unable to cancel an order beyond 24 hours. Your payment method will not be charged if we are able to cancel your order.

TAPATA will accept return merchandise in its original and unused condition, provided that all tags are attached and accompanied by an original receipt within 30 days of purchase at tapatashop.com. Merchandise purchased at tapatashop.com under the Sale Page are as Final Sale, may not be returned or exchanged. Please allow 7 business days for shipping transit time.

We currently only accept payments via PayPal.

You can check the status of your Tapatashop.com order at any time in My Account by signing into your account or directly in Order Status. In this case, you will have to enter your order number, billing zip code and email address.

Please note that it may take up to 48 hours after the package leaves our warehouse for the tracking information to appear in the shipment tracking system.
For TapataShop.com orders, please click here.

If your purchase has not arrived by the delivery date, check your e-mail as it is likely that you have received an e-mail informing you that the order has left our warehouse.

You can check the status of your Tapatashop.com order at any time in My Account by signing into your account or directly in Order Status. In this case, you will have to enter your order number, billing zip code and email address.

Please note that during sale periods and promotions, delivery dates may be longer.

If you have received an item which is defective or different to the one purchased, we will issue a refund for the defective/incorrect item(s) as soon as we receive them at our warehouse and inspect the condition of the garments. Restrictions may apply. Please email us at service@tapatashop.com to coordinate the return.

TAPATA currently offers free express shipping in the United States. The amount paid at checkout fully covers all shipping charges.

Duties and taxes are calculated based on the items ordered, where they were made, your shipment destination and the value of your purchase, and will appear as a separate line item at checkout if not already included in product prices.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 72 hours.